JUSTIN HILLIARD / PRODUCT MANAGER

Platform operations.
Accounts.

After three NFL seasons, I joined PrizePicks to build tools for the teams serving members. I later led product work across settlements, support, risk, and Accounts.

Platform Operations ↗Accounts ↗

SELECTED WORK / PRIZEPICKS · 2024–2026

Two areas of ownership.

01 / PLATFORM OPERATIONS

The tools and systems
behind the member experience.

Operational tooling, settlements and scoring, support AI, and risk systems for a real-money daily fantasy product.

SELECTED OUTCOMES

37% shorter average time from game end to payout85% fewer operational incidents needing engineering, year over year

Explore Platform Operations ↗

Operational toolingHelp operations serve members well at scale.Settlements & scoringPay out faster while managing corrections and manual work.Support AIDeliver high-quality support at scale.RiskBring signals together for investigation and decisions.

02 / ACCOUNTS

Manage. Protect. Recover.

Member-facing account experiences and the backend decisions that shape control, protection, and recovery.

Explore Accounts ↗

ManageProtectRecoverOne account experience

LAB

Looking for an edge.

I tracked training, sleep, recovery, nutrition, and how I felt across more than 20,000 data points, looking for small edges in how hard to train and when to recover.

See the training log ↗

Justin Hilliard at Giants practice, wearing a WHOOP strap on his left wrist — At Giants practice, with WHOOP on my left wrist.

ABOUT

A bit more about me.

Before product, I played linebacker in the NFL and studied consumer research at Ohio State.

Football gave me a real appreciation for preparation and feedback. Research taught me how much you miss if you don’t watch what people actually do. Product gives me a place to use both.

Outside work, I’m usually building something. Lately, furniture.

Resume ↓LinkedIn ↗Get in touch ↗

Platform operations.Accounts.